1. Shipping Times:

The delivery time ACROSS THE USA with... Express shipping is 1 to 3 business days (Monday-Friday).

These times already include production and engraving time. Delivery time may vary due to high demand or if your address is located in a remote area/extended zone.

 

2. Shipping Cost

Our express shipping is $33 USD to the entire USA. We offer free express shipping on orders over $150 USD.

 

3. Order and Shipping Process SILVERTAG ORDERS:

• Will be customized within the following 24 business hours (Monday-Friday) after payment has been received.

• Once your order is ready, you will receive an email or SMS with your order's tracking number, provided by the shipping carrier.

SILVERTAG USES AN EXTERNAL SERVICE TO SHIP YOUR ORDER:

• All our shipments are subject to the Terms and Conditions and Service Policies of the shipping carrier used.

• You will be provided with a tracking number from the carrier while we are engraving your order, as we will have already attached the shipping label to your package.

• With this tracking number, you can check the status of your order at all times.

 

4. Recommendations

 Based on our experience, we recommend the following:

 

• Double-check your shipping address and don't forget to include delivery references.

• If the package cannot be delivered to the provided shipping address due to causes attributable to: incorrect shipping address, recipient absent, or if the customer refuses to collect the package; The package will be returned to SILVERTAG.

 

Ship your order to a secure address.

• We always recommend shipping items to a secure address.

• The shipping company will only mark the package as delivered once it has been delivered to the address you provided.

• If your order is marked as delivered and you have not received it, we suggest checking your mailbox, security booth/front desk, asking members of the household, and/or contacting your local post office.

• Deliveries to incorrect addresses are the responsibility of the shipping carrier and not SILVERTAG.

• Our Customer Service team will work hand-in-hand with this provider to offer the best possible solution to any issue.

 

Place your order in advance.

• Please also keep in mind that the estimated delivery date on the page is solely an estimate based on the average delivery speed in your country.

• Therefore, although the SILVERTAG team works to meet deadlines or even reduce them, delivery times are not guaranteed.

 

5. What do I do if the shipping carrier loses my order?

 Don't worry! In the event that your package is lost, the following measures will be taken:

We will file a report with the shipping carrier to provide a solution. This will be:

1. Locating your package and getting it delivered to you.

2. We will remake your order and ship it at no cost (As long as the reason for the loss was not caused by an incorrect address provided).

It is important to keep in mind that receiving a response after filing a report takes about a week. Silvertag is committed to providing a solution and getting your order to you. However, we must wait for the shipping carrier's response and the time required for the report resolution process.