1. What does my 1-year Silvertag color warranty cover?

Our color warranty applies from the delivery date and ends 1 year from the purchase date. It guarantees that the color will not change to the color of the steel (for jewelry pieces that have a color other than silver). The warranty only applies to jewelry orders made directly on the store www.silvertagshop.com. 316L steel does not rust, does not change color, and does not cause skin allergies.

 

2. What is not covered by my warranty?

The warranty does not cover shipping costs, lost items, or damage to jewelry caused by daily use and normal wear and tear, such as:

• Scratches.

• Bent rings.

• Dents from use.

• Broken chains or earrings.

• Detached stones.

• Chain clasps.

• Decorative enamel.

• Minor small scratches.

The warranty does not apply to the Electroplating process used to give your piece a color other than steel. This is done on one end of the Silvertags and leaves a small mark from the process. As this is a necessary process for the 316L stainless steel to have a Rose Gold, Gold, Blue, etc. color, this is not covered by the warranty. It also does not cover any modifications made by a third party outside of Silvertag. No warranty or exchanges apply to Final Sale products or promotional gifts.

 

3. 100 Days for Returns

At Silvertag, we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates. If you are not 100% satisfied with your product due to a defect on our part, such as if your item arrived damaged or has an error, please write to us via email or direct message to support so we can help you with the exchange. Silvertag is responsible for resending your order in the event of any error on our part. This includes:

• Engraving error.

• Size error.

• Error in the color of the product sent.

We want you to let us know, and we will do everything possible to rectify this situation. Shipping will be covered by the customer as long as it was not one of the 3 errors mentioned above. As this is a personalized item, if a refund applies, it will be issued in the form of store credit to be used in the store.

 

4. How do I claim my warranty?

If your piece falls within our warranty policies and for any reason you need to use it, send us an email at silvertagshop@gmail.com so we can help you validate your warranty. If your warranty is valid, we will replace the damaged piece at no cost. Remember that shipping is not part of the warranty, so we offer you two options:

1. Send the replacement for your damaged jewelry even if no other order has been placed; the shipping cost will be borne by the customer and must be covered in full. The replacement piece is free of charge. A link will be sent to you to pay for the new shipping within the website.

2. Send a replacement for your damaged jewelry free of charge with your next purchase, provided that this purchase is made within customer service hours and within the 365-day period from when the jewelry was acquired.

Please remember that your color warranty is for a term of 365 days and 100 days for returns; therefore, we cannot make it valid after these dates.

 

5. What happens if my package is returned to Silvertag?

In our confirmation email, we specify that you should keep an eye on your package. Once your package has arrived at its destination, if necessary and the carrier needs more information about your address, you must call them to provide the necessary data or schedule a pickup at the carrier's facility. If your package has already been returned to us: a) It is necessary to cover the cost of return shipping to you; this is covered by the customer. b) Correct the shipping address so that it arrives properly.